Privacy Policy

Mettacompany Lda
Registered office: Lisbon, Portugal
VAT: PT516915380
Email: privacy@mettacofounder.ai
Data Protection Officer: DPO@mettacofounder.ai

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the mettaCofounder.ai platform and related services.

We collect information you provide directly, such as your name, email address, company name, billing details, and any content you upload or generate through the platform. We also collect technical data including IP address, browser type, device information, and usage logs.

When you connect third-party accounts or use integrations, we may collect data from those services in accordance with the permissions you grant. We only request access necessary to deliver the specific feature you are using.

We process personal data on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, protection of vital interests, consent, and legitimate interests such as fraud prevention, service improvement, and network security.

Where we rely on consent, you have the right to withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

We use your data to provide, maintain, and improve the platform; process payments; communicate with you about your account; deliver customer support; ensure security; and comply with legal obligations. We may also use anonymized data for analytics and product development.

We do not sell your personal data. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. When data is no longer needed, we securely delete or anonymize it.

Account data is typically retained for the duration of your subscription plus a reasonable grace period to allow for reactivation or export. Backup copies may be retained for a limited period in accordance with our data retention schedule.

We engage trusted third-party service providers to perform functions on our behalf. These sub-processors may have access to personal data only to the extent necessary to perform their services and are contractually bound to protect it.

Current sub-processors and integration partners include, but are not limited to:

• GoHighLevel: CRM and marketing automation infrastructure
• OpenAI: AI model services
• Anthropic: AI model services
• Stripe: payment processing
• Vercel / Azure: hosting and edge delivery
• Postmark: transactional email delivery

We may also disclose data if required by law, to enforce our terms, or to protect the rights, property, or safety of Mettacompany, our users, or others.

Some of our sub-processors operate outside the European Economic Area. When we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and, where applicable, data processing agreements that include the required transfer mechanisms.

Under the GDPR and applicable data protection laws, you have the right to access, rectify, erase, restrict, object to, and port your personal data. You also have the right to lodge a complaint with a supervisory authority, such as the Comissão Nacional de Proteção de Dados in Portugal.

To exercise your rights, please contact us at privacy@mettacofounder.ai. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to operate the platform, remember your preferences, understand usage, and improve your experience. The categories of cookies we use include:

• Essential cookies: Required for core platform functionality and security.
• Preference cookies: Remember settings such as language and theme selection.
• Analytics cookies: Help us understand how visitors interact with the platform.
• Marketing cookies: Used to deliver relevant content and measure campaign performance.

You can manage your cookie preferences through your browser settings or via any cookie banner presented on the site.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security reviews, and staff training.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority without undue delay and, where appropriate, inform affected users in accordance with our legal obligations.

The platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically. For material changes, we will provide additional notice where required by law.

For privacy-related questions, data subject requests, or concerns about this policy, please contact:

Email: privacy@mettacofounder.ai
Entity: Mettacompany Lda
Address: Lisbon, Portugal